Either way, security is great as you can protect the agent with a master password or require technicians to provide local Windows account details and lock endpoints when unattended sessions have ended. Can initiate remote connectivity with devices over the LAN as well as the internet. The unattended agent is deployed either manually by adding a device and emailing a download link to the user or, for Windows systems, by running an on-demand session and adding the PC to your list of computers. Dameware Remote Support is an easy-to-use remote support software solution that assists IT admins and support technicians with IT administration tasks. When session recording is enabled for a technician, they can elect to store sessions locally or in the cloud and play them back from the tech console history page or Admin Area report section. DameWare Remote Support offers a wide range of remote connectivity options to suit the needs of different IT organizations. The technician's own screen can be shared with the user, audio or video calls made between them and the endpoint can be rebooted with the applet reconnecting when it's up again. No connection problems as DameWare configures the Windows firewall. DameWare version 8 Features of DameWare MRC Version 8 It’s quick to install the client agent from an. Separate desktop consoles are loaded for each session, open with remote control and provide an upper ribbon menu for tools such as file transfer, registry editing, remote screen blanking and transferring or sharing the session with another technician. Remote support is more efficient if the user and techie can work together, and another advantage of using MRC is that the two parties can exchange chat messages. Technicians can run multiple sessions and swap between them by selecting their icons at the bottom of the interface.
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